Service Level Agreement

Within the interest of the Tax Authority to provide its electronic services through the tax system, which enhances the Tax Authority's endeavors to provide these services to the taxpayer easily through its portal, and contribute in improving the quality of services provided. The taxpayer must be aware that (the time taken for completion) does not include the completion of deficiencies in the event that taxpayer does not provide all the required information, nor does it include (the time taken for completion) the processing of transactions by a third party such as government / private entities if the nature of the transaction requires that.

We note that the taxpayer must comply with the terms and requirements of each service as described in the e-services manual, and that information and data are updated and all electronic services are added whenever needed.

This agreement was prepared between the Tax Authority and the beneficiaries of its services, including individuals, whether citizens or residents, and the business sector to determine the terms and conditions related to the use of the tax system and the electronic services provided. The following is an explanation of the main items and obligations of the parties.

For more information about e-services click here